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Bhargav Rajan
Customer Success Operations @ThoughtSpot
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WORK HISTORY
Customer Success Operations @ThoughtSpot
EDUCATION
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology
University of Florida
Master of Science
Great Lakes Institute of Management
Post Graduate Program in Management
SKILLS
ABOUT BHARGAV RAJAN
I am a Principal Customer Experience Strategist, which makes me obsessed with improving our customers\' experience with Freshworks and our products. I achieve this by liaising with our customer-facing teams (Onboarding, customer success, and support), and funneling customer frustrations to our product teams. I am also responsible for taking messages and programs to our customers via our different teams.I am currently focused on improving our CRM product line - Developing early warning signals to detect account risk, developing programs to improve customer engagement, and designing and managing product migrations, among others.
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