Bhargav Rajan
Strategy & Operations
- Role
- Customer Success Operations at ThoughtSpot
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Bhargav Rajan
I am a Principal Customer Experience Strategist, which makes me obsessed with improving our customers\' experience with Freshworks and our products. I achieve this by liaising with our customer-facing teams (Onboarding, customer success, and support), and funneling customer frustrations to our product teams. I am also responsible for taking messages and programs to our customers via our different teams.I am currently focused on improving our CRM product line - Developing early warning signals to detect account risk, developing programs to improve customer engagement, and designing and managing product migrations, among others.
Experience
Customer Success Operations
Jan 2025 — Present
Education
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology
2005 — 2009
University of Florida
Master of Science
2009 — 2011
Great Lakes Institute of Management
Post Graduate Program in Management
2016 — 2018
Skills
- Team Management
- Technology Convergence
- Team Leadership
- Best Practices
- Healthcare Consulting
- Medical Devices
- Strategy
- Biomedical Engineering
- Technical Writing
- Strategic Consulting
- R&D
- Emerging Technologies
- Consulting
- Market Analysis
- Management
- Strategic Planning
- Healthcare
- Business Development
- Technology Research
- Life Sciences
- Disruptive Technologies
- Business Strategy
- Market Research
- Research
- Market Entry
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