Marina S.
Senior Customer Success Manager @ThoughtSpot
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WORK HISTORY
Senior Customer Success Manager @ThoughtSpot
Dedicated to building trusted customer relationships and ensuring enterprise accounts achieve maximum value throughout their journey. Maintain a strong partnership with executives and end users from onboarding through adoption, retention, and expansion to drive business impact and long-term success. Serve as the primary point of contact for top-tier enterprise accounts, managing customer relationships and aligning product outcomes with business goals Foster customer advocacy by building trusted, long-term partnerships with executive sponsors and power users Guide customers through onboarding, enablement, and adoption, ensuring a smooth journey to business value Act as a customer champion internally, translating feedback and use cases into actionable insights for Sales, Product, Marketing, and Support teams Deliver executive business reviews (EBRs), product demonstrations, and enablement sessions for diverse audiences Provide best practices and technical guidance to optimize configurations and maximize product utilization Proactively identify risks to retention and implement strategies to drive customer health and satisfaction Collaborate cross-functionally to influence roadmap priorities and improve customer experience Spot growth opportunities and partner with account teams to drive expansion and upsell conversations Track customer health metrics, usage trends, and adoption benchmarks to proactively address challenges and highlight wins
EDUCATION
Northeastern Illinois University
Bachelor of Fine Arts (BFA)
City Colleges of Chicago-Harry S Truman College
AGS, Computer Science
ABOUT MARINA S.
Working hard at achieving my goals and growing in my career. I enjoy learning and taking…
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