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Customer Support Analyst @ThoughtSpot
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WORK HISTORY
Customer Support Analyst @ThoughtSpot
As a Customer Support Analyst at ThoughtSpot, I am the first point of contact for our customers, providing expert guidance and resolving technical issues across multiple channels, including virtual meetings, chat, and email. I collaborate closely with cross-functional teams to prioritize and address bugs, ensuring that customer feedback is integrated into product improvements. My role also involves enhancing our knowledge base by contributing to documentation, as well as supporting internal teams by troubleshooting product-related queries. My focus is on delivering exceptional customer experiences and driving continuous improvement within our support processes.
EDUCATION
PVG's Muktangan Jr. College
HSC, PCM
MIT ADT University
B.Tech, Aerospace, Aeronautical and Astronautical/Space Engineering
Priyadarshini English School
SSC
ABOUT AISHWARYA VAIDYA
Customer Support Analyst with 4.5+ years of experience in SaaS product support, production support, and data analysis. Currently at ThoughtSpot, serving as the first point of contact for customers, resolving technical issues, and contributing to product improvements. Skilled in SQL, Power BI, Azure cloud platforms, and ITSM tools, with Microsoft Azure certifications (DP-203, AZ-900, DP-900).
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