Susan M Carson
Technical Account Manager @Five9
Signup · Get unlimited contacts
WORK HISTORY
Technical Account Manager @Five9
Manage 15+ Enterprise Clients on the Five9 platform and all of it\'s products-Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization-Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site-Partner with Customers to optimize the Five9 call center software solution-Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers-Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization-Develop materials in-line with the specific sales and/or services opportunity requirements
EDUCATION
Mount St. Joseph University
BS, Mathematics, Minor in Computer Science
University of Cincinnati Carl H. Lindner College of Business
MS, Business Admin/Business Analytics
ABOUT SUSAN M CARSON
Technical Account Manager with over 10 years experience of analytical skills and call center experience.Power user of MS Excel, MS Access, SQL, SSRS, R, Tableau, SAS, Visio, APIs, Azure, Javascript. Skilled in Capacity Planning, Workforce Management, Reporting, and advanced data analysis. Holder of a MS degree in Business Admin./Business Analytics (Quantitative Analytics)
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.