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Nicole Greer
Account Manager @Five9
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WORK HISTORY
Account Manager @Five9
Delivering and communicating ROI for our clients, throughout the customer lifecycle.Build and maintain strong relationships with key decision makers. Client retention is a measurement of successBeing the trusted partner for the customer on use-case and product functionality.Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer.Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes. Identify opportunities and close additional revenue, including upselling, and cross-selling of related products within a book of business.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Assist with high severity requests or issue escalations as needed. Forecast and track key account metrics.
EDUCATION
San Francisco State University
Bachelor of Science (B.S.), Kinesiology and Exercise Science
ABOUT NICOLE GREER
Passionate Account Manager with 25 plus years of experience developing and maintaining long term relationships.
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