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Michelle Slater

Servicenow Practice Lead, Architecture @ICF

Dallas-Fort Worth, TX, US
EMAILS
m••••••••@icf.com
MOBILE NUMBERS
+18•••••••00

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WORK HISTORY

Jun 2025 — Present

Servicenow Practice Lead, Architecture @ICF

EDUCATION

N/A

Western Governors University

Bachelor of Science - BS, Information Technology

SKILLS

HtmlSqlMicrosoft OfficeWindowsTroubleshootingCitrixWindows 7AppleMac Os X ServerCssTechnical SupportJavascriptActive DirectoryUnixXpWindows ServerItilAdobe Creative SuiteService-NowCustomer ServiceComputer HardwareOs XLdapVmwareMac Os XNetworkingIT ManagementTerminal ServerPhp

ABOUT MICHELLE SLATER

Michelle is a ServiceNow Certified Master Architect and seasoned digital transformation leader with over 20 years of experience driving enterprise‑scale innovation. She specializes in translating complex business challenges into strategic, actionable solutions that elevate operational efficiency and visibility across global organizations.A recognized thought leader in the ServiceNow ecosystem, Michelle shapes platform strategy, architecture, and governance while championing modern practices that future‑proof digital operating models. She is known for her ability to make the complex accessible by articulating clear, forward‑looking insights that resonate with executives, practitioners, and technical teams alike.Michelle is passionate about elevating the industry through mentorship, education, and community engagement. Whether on stage, in workshops, or partnering with organizations, she brings a pragmatic yet visionary perspective on how emerging technologies can accelerate meaningful business outcomes.

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