Jeremy Robert Maher

About Jeremy Robert Maher

As a Solution Consulting leader with standout communication and technical skills, I excel in transforming complex concepts into engaging, clear narratives. My approach combines storytelling with a deep understanding of my clients\' needs and technical solutions available, resulting in significant client successes across a range of industry verticals and client needs. My leadership extends beyond sales strategy to team mentorship, fostering environments of collaborative growth. I believe in mutually beneficial business relationships built on honesty and collaboration.I\'m driven to be at the forefront of AI innovation, contributing to organizations that are shaping the future.

Experience

1. Director, Sales Engineering

   Observe.AI

   Oct 2025 — Present

   I lead our Sales Engineering team as we help enterprises bring responsible, high-ROI AI into the contact center. My focus is simple: create and nurture a strong technical team focused on high-impact outcomes for our customers.

Skills

• Process Improvement
• Management
• Team Building
• Crm
• Call Centers
• Software as a Service (Saas)
• Time Management
• Customer Experience
• Telecommunications
• Customer Relationship Management (Crm)
• Cloud Computing
• Microsoft Office
• Sales
• Retail
• Leadership
• Training
• Customer Satisfaction
• Strategic Planning
• Customer Retention
• E-Commerce
• Service Delivery
• Customer Service
• Contact Centers
• Microsoft Word
• Team Leadership
• Social Media
• Outlook
• Microsoft Excel