Joe Mullaney
Director of Strategic Sales @Observe.AI
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WORK HISTORY
Director of Strategic Sales @Observe.AI
Boston, MA, US
Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.
EDUCATION
Trinity College-Hartford
Ba
SKILLS
ABOUT JOE MULLANEY
Joe is a veteran of the AI and analytics space with over ten years of experience scaling enterprise performance. At Observe.AI, he is at the forefront of the Agentic AI revolution, helping large-scale contact centers transition from manual oversight to autonomous, AI-driven operations. By leveraging agentic workflows to unlock deep insights from customer interactions, Joe helps organizations eliminate manual QA bottlenecks and transform their workforce into a high-efficiency engine for growth.Senior leader working with Enterprise clients to transform their business by better engaging employees and creating greater efficiencies. With 15+ years of experience selling SaaS solutions across Marketing, Operations, Contact, Centers, and Human Resources I have led market transformation initiatives, informed product innovation, closed new logos, and managed strategic accounts.Specialties: Business Development, Partner Development, SaaS, Communications, Social Media, Email Marketing, Mobile Marketing, Database Marketing, Talent Management, OKRs, Employee Engagement, Healthcare, Digital Transformation, AI, Agentic AI, VoiceAI, Call Center TransformationClosed Leading Brands: Takeda Pharmaceuticals, NCR, SunTrust, Northern Trust, Equifax, New Balance, Oakley, Adidas, Abercrombie & Fitch, Netflix, World Fuel Services, Boston Children\'s Hospital, Dailypay, Accolade, HeadwayCurrently:Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.Observe.AI is trusted by hundreds of customers and partners, including Doordash, Uber, 2U, Alcon Laboratories, Concentrix, National Debt Relief, and Pearson. Backed by $88M in total funding from Menlo Ventures, Scale Ventures, Nexus Ventures, Next47, NGP Capital, Emergent Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit
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