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Senior Sales Engineer @Observe.AI
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WORK HISTORY
Senior Sales Engineer @Observe.AI
US
Senior Sales Engineer delivering product demos and customer POCs that prove the value of the Observe.AI call center platform, including Post Interaction analytics, Auto QA, Real-time Agent Assist, Knowledge AI, Summarization AI, and Voice AI Agents.•Sold and implemented integrations with customer CCaaS systems including Genesys, AWS Connect, Nice, Five9, Avaya, and others.•Sold and implemented CRM integrations with the Observe platform, including SalesForce, ZenDesk, and ServiceNow.•Built Agentic AI voicebots and chatbots to automate FAQ, appointment scheduling and other processes.•Thought leader for AI in call centers and other service industries.
EDUCATION
University of Pittsburgh
MS, Physics
Ohio University
BS, Physics, Philosophy
ABOUT MICHAEL POINTER
I build enterprise AI that has to survive contact with real customers, real KPIs, and a…
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