Craig Diehl
Strategic Account Manager @Observe.AI
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WORK HISTORY
Strategic Account Manager @Observe.AI
Portland, OR, US
Leading the Strategic Accounts Team to provide Observe.AI customers with Voice AI strategies that optimize their Contact Centers, while enabling pre+post call automation for agents and improving the Customer Journey.
EDUCATION
University of Oregon
Applied Information Management (AIM Executive MBA Program)
Southern Oregon University
Bachelor of Science, Business Management and Marketing
SKILLS
ABOUT CRAIG DIEHL
Proven sales leader specializing in AI Business Strategy for elite level companies. Craig\'s understanding of Agentic AI and LLM\'s have resulted in significant net-new gains with new logo prospects and existing customers.Subject matter expert in Contextual AI, Natural Language, Contact Center Omni Optimization and Automating Customer Journeys.
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