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Start for FreeBharti Sharma
B2b Operations @HBX Group
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WORK HISTORY
B2b Operations @HBX Group
London, GB
First point of contact for suppliers and clients, ensuring customer satisfaction with a 95% satisfaction rate with a primary focus on EMEA and LATAM market.• Utilized Salesforce for client data management, task tracking, and process streamlining, resulting in a 20% improvement in operational efficiency and a 15% reduction in response times.• Managed on boarding of new suppliers per quarter, maintaining regular communication leading to a 90% retention rate of key supplier partnerships.• Negotiated contracts, improving pricing and terms securing cost savings annually, while preserving strong relationships and a high supplier satisfaction rate.• Streamlined processes and automated workflows reducing manual tasks and improving team response time by 25%.• Liaised with internal teams (e.g. Sourcing, finance, sales) to align on Client management and procurement goals, resulting in a faster resolution time for cross-departmental issues.• Filtered and escalated of complaints and audit queries annually to respective departments, ensuring most of issues were resolved within SLA targets
EDUCATION
Himachal Pradesh University
Bachelor of Applied Science - BASc
University of East London
Master of Business Administration - MBA
ABOUT BHARTI SHARMA
Welcome to my LinkedIn profile!Experienced in B2B client operations and supplier relationship management across diverse markets, I excel at building strong client connections, optimizing workflows, and maintaining attention to detail. An MBA graduate with a proven track record in fast-paced environments, I bring analytical thinking, problem-solving skills, and a collaborative approach to both individual and team projects. Proficient in Salesforce, MS Excel, PowerPoint, and much more, I also have extensive experience with proprietary company software, enabling me to adapt quickly to new systems. I am passionate about client management and operational excellence, genuinely enjoying the interactions and challenges my role brings. I am eager to pursue opportunities that allow me to contribute to business growth. Let\'s connect and explore how I can add value to your team!
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