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Francisco Javier Oliver Molina

Theme Parks Executive Global Operations Hbx Group @HBX Group

Palma de Mallorca, ES
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Theme Parks Executive Global Operations Hbx Group @HBX Group

Palma de Mallorca, ES

EDUCATION

N/A

Corpus Cristi

School Graduate: High School, 06/1984

N/A

ES POLITECNIC

bachelor's degree in electrical and Electronic Engineering: Electronics,

ABOUT FRANCISCO JAVIER OLIVER MOLINA

With over 14 years of multi-industry experience spanning tourism, hospitality, IT, health, fashion, renewable energy, finance, and nightlife, I have developed a unique professional profile that combines global operations expertise, customer service excellence, and crisis management. My career includes key leadership roles in theme park operations (Disney), emergency travel logistics, and customer retention strategies, allowing me to deliver consistent results in high-pressure environments. Currently serving as Theme Parks Executive – Global Operations at HBX Group, I manage international partnerships, optimize ticketing and distribution systems, and lead cross-functional teams to ensure seamless collaboration across markets. My role bridges operational strategy and partner relations, driving growth and improving customer experiences worldwide. My certifications include CompTIA A+ and Network+(IT fundamentals), Microsoft 365 Copilot, Excel 365 (advanced data and charting), Prompt Engineering and Generative AI, and advanced customer service specializations (chat agent excellence, service mindset, customer needs analysis). These credentials strengthen my ability to blend technology and data-driven insights with human-centered leadership. Key Strengths Global Operations & Theme Park Partnerships – Managing Disney handling, ticketing systems, and market rollouts. Crisis & Emergency Management – 97% resolution rate in handling travel disruptions and emergencies worldwide. Customer Experience & Retention – Enhancing satisfaction and loyalty through journey optimization and empathy. Operational Strategy & Leadership – Implementing KPIs, process improvements, and fostering team performance. Cross-Cultural & Multilingual Expertise – Fluent in Spanish and English, skilled in multicultural team coordination. Data & Technology Integration – Applying AI tools, Excel analytics, and Copilot for operational excellence. I thrive in dynamic, fast-paced environments where challenges turn into opportunities, always seeking to create strategic impact in global partnerships, operations, and customer experience.

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