Anthony Nwachukwu
Customer Insights Analyst @Barclays
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WORK HISTORY
Customer Insights Analyst @Barclays
Birmingham, GB
Deliver expert-level technical support, achieving high first-contact resolution rates and reducing the need for escalations, improving user productivity by 5%.• Develop and implement knowledge base improvements, increasing user adoption of self-service solutions and reducing service desk dependency.• Manage seamless deployment of critical software and hardware updates, ensuring no business disruption and full compliance across the organisation.• Monitor and optimise system performance, identifying and resolving infrastructure bottlenecks, leading to improved system uptime and reliability.
EDUCATION
University of Hull
Master of Science - MS, Data Science
Michael Okpara' University of Agriculture Umudike
Bachelor's degree, Mechanical Engineering
ABOUT ANTHONY NWACHUKWU
Data & BI Analyst with 3+ years at Barclays and startups. Expert in Power BI, SQL, and…
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