Dharma

Senior Salesforce Consultant @Barclays

US

Improved customer productivity through effective of Salesforce CRM technology; uncovered customer pain points & gaps in CRM best practices & presented information about Salesforce functionality to diverse audiences. Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.Managed subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries Used automation studio for performing actions such as imports, extracts and SQL query activities.Setup & configure custom fields, objects, reports, & dashboards to help companies optimize their use of time & data, with initial & reimplementation of Salesforce. Clean data with pre-implementation & within Salesforce with preventative measures to assist clients with data quality moving forward with Salesforce. Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and Process knowledge of Sales and Service Clouds. Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers. Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components). Worked on designing and developing Lightning Community Builder and developed Lightning Components. Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface. Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE. Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of Salesforce.com. Worked as an administrator of both the Sales Cloud and the Service Cloud to implement and deliver

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor's degree