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Start for FreeYannick Barbero
Services Account Manager @Dell Technologies
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WORK HISTORY
Services Account Manager @Dell Technologies
Geneva, CH
Proactively manage service and support issues and accelerate problem management for the most complex Dell EMC information environments at International Enterprise Segment. Relationship: Account management. Trusted advisor. Understand business objectives and IT needs of covered assets. Service advocate within Dell EMC. Prevention: Operational review including reporting, analysis and recommendations. Risk management (Best practices, Maintenance, Lifecycle, Out of warranty). IT Service Management best practices adoption for operations efficiency. Support: Escalation and crisis management support. Oversight and coordination of service exceptions. Central point of accountability for Dell EMC services. Collaboration: Joint Dell EMC account and service delivery planning and execution. Early involvement in projects from a support and an operation stand point. Service operations plan delivery.
EDUCATION
Université d'Auvergne
Diplôme Universitaire de Technologie (DUT)
Lycée Privé Saint-Eugène
Baccalauréat
Université d'Auvergne
Diplôme Universitaire de Technologie (DUT)
Université d'Auvergne
Licence
SKILLS
ABOUT YANNICK BARBERO
Profile summary: 4 year as strategic technical account manager at Dell EMC on…
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