Xavier Singla Guitart
Manager of Customer Experience @Motive
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WORK HISTORY
Manager of Customer Experience @Motive
Mexico City, MX
Leading our newly consolidated Implementation and Customer Success teams and partnering across functions to drive the end-to-end customer experience for our customers in México.Selected Contributions- Scaled implementation throughput and reduced time‑to‑value by standardizing a regional playbook and project governance, cutting average go‑live timelines by 25–35% while maintaining quality SLAs- Improving retention and net revenue with a structured Success Plan cadence (QBRs, adoption targets, executive alignment), contributing to lower churn and lift in Net Revenue Retention across strategic Mexico accounts- Led cross‑functional launches (Sales, Solutions, Product, Support) to deliver complex, multi‑site deployments for enterprise fleets, ensuring on‑time delivery and post‑launch stabilization with clear communication channels- Operationalizing health scoring and risk management to proactively flag adoption gaps and compliance risks, enabling targeted interventions that increased product utilization and reduced escalations- Driving customer advocacy and expansion by establishing executive business reviews tied to outcomes (safety, compliance, fuel, and performance KPIs), unlocking upsell and cross‑sell opportunities in the Mexico portfolio- Uplifted team capability and culture by instituting onboarding, shadowing, and playbook training for CSMs/ICs, improving first‑90‑day productivity and creating a repeatable path from pilot to scale.
EDUCATION
Illinois Institute of Technology
Master's Thesis, Mechanical Engineering
Budapest University of Technology and Economics
Master's Degree, Mechanical Engineering
Universitat Politècnica de Catalunya
Licentiate degree, Ingeniería industrial
SKILLS
ABOUT XAVIER SINGLA GUITART
I specialize in the \"messy middle\" of the enterprise lifecycle—transforming complex sales commitments into scalable, high-adoption realities. With a deep focus on the Mexico and International markets, I bridge the gap between Sales, Product, and Customer Success to ensure that high-value logos don’t just launch, but thrive.My approach combines operational rigor with a focus on human enablement. Whether I am architecting a cross-functional escalation framework to protect at-risk revenue or building a localized, multilingual training library from the ground up, my goal is always the same: to create repeatable systems that drive time-to-value.
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