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Valerie Martinez McKernan
Program Manager, Software Business Operations @Juniper Networks
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WORK HISTORY
Program Manager, Software Business Operations @Juniper Networks
Sunnyvale, CA, US
Proposed a creative solution to improve customer experience during the license activation process, and currently overseeing its implementation to enhance satisfaction and usability. Spearheaded the implementation of licensing data using EDP, streamlining critical processes and ensuring data accuracy. Conducted comprehensive audits utilizing SQL and Snowflake to validate the integrity of data fueling a licensing portal that has transacted over $4 billion in Sales Achievement (SA), covering more than unique products and entitlements. Remediated and enriched back-office systems, leading to the creation of over missing non-commercial licenses for internal self-service. This initiative supported trials, demos, and emergency use cases, resulting in a 50% reduction in test key requests. Designed and delivered a user-friendly, company-wide license-to-feature mapping tool in spreadsheet format, actively utilized by Product Line Managers, Customer Care, Go-to-Market teams, Engineering, sales representatives, and more, ensuring cross-functional alignment. Transitioned Licensing Operations intakes to Smartsheet and developed a centralized dashboard for tracking requests, improving business processes and enhancing operational efficiency.
EDUCATION
IFAGE
FCE
Joseph Fourier University
Services and Network Communication
CeRFI
Training in Test Development
Lynbrook High School
English as a Second Language
UC San Diego
Human Computer Interaction
CEBIG
Vocational skill assessment
CeRFI
IT Security awareness certificate
University of California, Santa Cruz
Certificate Program in Project and Program Management
SKILLS
ABOUT VALERIE MARTINEZ MCKERNAN
Engaged and results-driven Software Program Manager with a passion for solving complex problems, fostering collaboration, and driving meaningful outcomes. Continuously seeking innovative ways to improve processes, enhance customer experiences, and empower teams to succeed.With a strong emphasis on empathy and emotional intelligence, I prioritize understanding diverse perspectives and cultivating environments where individuals feel valued and motivated. My leadership style focuses on removing obstacles, aligning cross-functional teams with clear objectives, and fostering a shared sense of purpose.Energized by tackling challenges, building lasting connections, and ensuring that every initiative I lead delivers tangible value, I bring a blend of curiosity and a “get-things-done” mindset. My approach consistently achieves impactful results while nurturing a positive, collaborative, and forward-thinking work culture.
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