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Vinicius Vidal
Analista De Experiência do Cliente Sênior @MAPFRE
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WORK HISTORY
Analista De Experiência do Cliente Sênior @MAPFRE
EDUCATION
Olivet English Language School
Exchange, General English, English Language and Literature, General
Universidade Presbiteriana Mackenzie
Bacharelado, Publicidade e Propaganda com ênfase em Marketing
FGV - Fundação Getulio Vargas
Pós-graduação, Gestão Comercial e Vendas
The Wharton School
Customer Analytics
ESPM Escola Superior de Propaganda e Marketing
Estratégias para Entender, Engajar e Encantar o Cliente
ABOUT VINICIUS VIDAL
As a Customer Experience Analyst at MAPFRE, I work with the customer journey, communication, and relationship strategies for the insurance business. I have strong experience in sales negotiation and communication, which I developed through four years of working in the Life and Pension operations at Bradesco Seguros, one of the largest insurance companies in Brazil.I graduated in Advertising and Marketing at Mackenzie University, where I learned how to create and execute effective campaigns, research and analyze consumer behavior, and apply digital and social media tools. In 2019, I enhanced my English skills by studying at Olivet English Language School in Brighton, England. I am currently pursuing my postgraduate degree in Commercial and Sales Management at FGV, one of the most prestigious business schools in Latin America. My goal is to expand my knowledge and skills in the insurance industry and contribute to MAPFRE\'s growth and customer satisfaction.
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