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Vasudha Dixit
Customer Success Analyst @dLocal
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WORK HISTORY
Customer Success Analyst @dLocal
Current Job Title | DlocalLocation | Month/Year – Present1.Provide timely and effective support to end users in the APAC and EMEA regions by addressing and resolving queries through Zoho CRM, ensuring high customer satisfaction.2.Handle merchant queries on Intercom, collaborating with cross-functional teams to find optimal solutions and maintain strong relationships.3.Manage the refund process for various countries, working with different processors such as Temu, Fawry, and Flutterwave to ensure smooth transactions and issue resolution.4.Actively contributed to the creation and regular updates of communication templates for end users on Zoho CRM, improving communication efficiency and response times.5.Developed proficiency in Spanish, enhancing communication with Spanish-speaking users and merchants.6.Gained hands-on experience with multiple CRM platforms, including Zoho, Intercom, and Jira, streamlining support workflows and improving team collaboration.
EDUCATION
Indira Gandhi National Open University
Master of Arts - MA, History
University of Calcutta
Bachelor's degree, History
Digital Deepak
Online , Digital Marketing
ABOUT VASUDHA DIXIT
A dedicated and results-driven professional with over 3 years of experience in operations…
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