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Bhawna Gautam
Customer Success Manager @dLocal
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WORK HISTORY
Customer Success Manager @dLocal
EDUCATION
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology - BTech
D.A.V. Public School BSEB Colony
Senior Secondary Education
ABOUT BHAWNA GAUTAM
I am a dynamic and results-driven Project Engineer with over three years of experience in the technology sector, specialising in product management, business orchestration, stakeholder engagement, and operational efficiency. Passionate about creating strategic product roadmaps, I leverage my software engineering expertise to drive innovation and efficiency while keeping a strong customer-centric approach.Throughout my career at Wipro, I have demonstrated the ability to lead cross-functional initiatives, align business objectives with stakeholder priorities, and implement process automation to enhance project efficiency. Some of my key achievements include: 20% improvement in project efficiency by prioritising tasks and optimising workflows 15% increase in client satisfaction through customer-focused development and iterative feedback implementation 25% boost in application uptime by automating health check processes using Jenkins 30% improvement in operational efficiency by developing and automating reporting tasks 25% reduction in business-as-usual (BAU) task completion time through automation and process standardisationI hold a Bachelor’s degree in Information Technology and have completed Product Management certifications from SP Jain School of Management and Udemy. My area of expertise include: Product Roadmap Planning: Product Strategies, Product Design, Product Definition, Product Backlog, Drive Product Strategy, Product Lifecycle, New Product Concepts, and New Product Features Stakeholder Management Cross-functional Collaboration Competitive Intelligence Agile Project Management Sprint PlanningTechnical Skills: Automation Market Research Tools UI/UX design principles Data-driven decision-makingAdditionally, I have worked on several capstone projects, including market research and strategy development for Netflix, Instagram, Tesla, Nike, and Meta. I am highly proficient in tools like JIRA, SQL, Google Analytics, Figma, Balsamiq, and Mixpanel, enabling me to analyse user behaviour, optimise product features, and drive business growth.I am always eager to collaborate, innovate, and solve complex challenges at the intersection of technology and product management. Let’s connect!
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