Vance Milford

About Vance Milford

Administrative and Inside Sales professional that offers more than 15+ years of administrative and leadership experience. Driven by an insatiable need to improve and focused on accomplishing goals with the mindset of delivering quality to customers and associates. Expert in many different aspects of business with inside sales, management, administrative duties, graphics designs, marketing, sales, product demonstration and presentations. Motivated to help others overcome complex problems; seek guidance and consulting in any needs they may have to be successful. Sees the importance of data and product organization in helping others produce a productive and orderly environment to achieve success. Specialties: Inside Sales, SaaS, Contract Renewals, Purchasing, Inside Sales, Billing, PR, Inventory, Business Management, Technology Training, Photoshop, Office 365, Excel, Microsoft Word, Publisher, Unity, CUBS, OMD, Print Shop Mail, PDF Converter, Adobe Pro 8, CIS, Organization, administrative assistant, sales assistant

Experience

1. Subscription Renewal Representative at Gale - Cengage Group

   Cengage

   Jun 2022 — Present · US

   Creating relationships with existing customers over the phone - make a minimum of 25 calls per day and spend a minimum of 2 hours/day selling to customers over the phone.Maintaining and growing strong relationships with current customers.Communicating with all renewal customers after the Renewal Letters are sent to ensure status of renewal and verify the correct contact person.Communicating with all renewal customers during budget reviews to manage renewal status.Identifying accounts that may not renew subscription and relay necessary information to the Account Manager immediately.Contacting Sales Operations with the updated renewal details.Cultivating relationships with renewal customers to ensure renewal is forthcoming.Assisting Account Managers in the promotion of additional products.Providing customers with sales quotes and online demonstrations of products.Collaborating with other members of the Engagement Services team, Sales team and other members of the Gale team.Managing a geographic territory.Listening to customers and prospects.Effectively understanding customer needs, solving problems, and developing solutions to meet customer needs.Using a contact management system to plan and complete sales activities, create quotes, develop a pipeline, and move opportunities through the sales process to close.

Education

• Woodmont High

  Diploma, College Prep

  1989 — 1992

• Donaldson Career Center

  Certificate in Drafting, Mechanical Drafting and Mechanical Drafting CAD/CADD

  1990 — 1992

• Greenville Technical College

  Graphics Design

  2007 — 2009

• ECPI University

  Bachelor's degree, Business Administration

  2011 — 2013