Vaibhav Rai
Lead Salesforce Consultant at HCLTech || Salesforce Certified Application Architect || 10x Salesforce Certified, 2x Gearset Certified, 1x Copado Certified, Double⭐Ranger, Agentblazer Legend 2026 || Prompt Engineer
- Role
- Lead Salesforce Consultant at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vaibhav Rai
Lead Salesforce Consultant with 9+ years of IT experience (7+ years in Salesforce development & administration), specializing in Service Cloud, Lightning Web Components (LWC), Apex, and Salesforce DevOps.Currently leading Salesforce implementations at HCL Technologies, delivering scalable CRM solutions for global clients. Skilled in custom development, automation (Flows, Process Builder, Approval Processes), security models, and CI/CD using Gearset & Copado. Experienced in Agile delivery with JIRA.Proficient in next-gen Salesforce capabilities, including Agent creation with Agentforce, Einstein Next Best Action (NBA), Einstein Case Classification, Data Cloud, and CRM Analytics, enabling data-driven decision-making and AI-powered customer experiences.Holding an M.Tech in Data Science & Engineering (BITS Pilani WILP) with applied expertise in Python, SQL, and machine learning, I bring a strong analytical edge to CRM projects. Passionate about driving digital transformation, customer success, and team collaboration while continuously evolving as a Salesforce leader.Key Skills:• Salesforce Service Cloud | Apex | Lightning Web Components (LWC)• Salesforce Administration & Security Model• Agentforce | Einstein NBA | Einstein Case Classification• Data Cloud | CRM Analytics• DevOps & CI/CD (Gearset, Copado)• Agile Delivery & JIRA
Experience
Lead Salesforce Consultant
Oct 2024 — Present · Gurugram, IN
Education
BITS Pilani Work Integrated Learning Programmes
Master of Technology - MTech, Data Science and Engineering
Kurukshetra University
Bachelor of Technology - BTech, Computer Science
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