Tyler Hamlin

About Tyler Hamlin

What I Do Best:As a leader who thrives at the intersection of people and technology, I lead global IT operations, service desk management, and cloud infrastructure by optimizing performance, simplifying complexity, and delivering secure, scalable systems that support business growth. I build trust with executive leadership, cross-functional teams, and stakeholders to deliver technology solutions that align with business goals and produce measurable results.How I Do It:I lead with transparency, empathy, and a strong technical foundation. I have a natural talent for communicating complex technology in simple, actionable terms, making it easier for stakeholders to understand and adopt solutions. My troubleshooting mindset and curiosity for emerging technologies allow me to navigate challenges quickly and effectively. I create high-performing teams by mentoring talent, fostering collaboration, and driving continuous service improvements. Whether navigating SaaS platform integrations, security frameworks, or mobile device and endpoint management, I consistently align IT strategy with organizational priorities while maintaining operational excellence.What Drives Me:I’m driven by growth—my own, my team’s, and the organization’s. I seek out fast-paced, innovative environments where I can learn, contribute, and lead alongside like-minded professionals who value accountability, learning, and shared success. Solving complex problems, empowering others, and delivering outcomes that create lasting business value is what keeps me motivated.Areas of Expertise:• AI Implementation• Process Improvement• Business Continuity Planning• Change Management• Cloud Collaboration Platforms• Compliance & IT Governance• Cross-Functional Leadership• Data Privacy Controls• Decommissioning of Offices/Buildings• Device Lifecycle Management• Disaster Recovery Planning• End User Support & Training• End-User Experience Optimization• Endpoint Management• Event IT Support• Executive Stakeholder Engagement• Global IT Operations• Identity Access Management• Incorporating and Integrating Acquired Technology• Information Security Policy• IT Budget & Vendor Management• IT Help Desk Leadership• IT Operations Management• IT Staff Leadership• KPI Development• Performance Metrics• Mobile Device Management (MDM)• New Office Buildout (Equipment/Planning/Technology)• People Management• Process Automation• SaaS Application Administration• Security Compliance & Risk Management• Stakeholder Influence• Team Development & Mentoring• Technology Integration

Experience

1. Information Technology Operations Manager

   Rithum

   Aug 2023 — Present

   Directing an international team of six IT professionals, supporting approximately 1,100 employees and contractors across multiple global office locations. • Overseeing the resolution of service tickets annually while managing all aspects of end-user hardware and software procurement, vendor relationships, contract administration, and software renewals. • Building and maintaining strong partnerships with internal departments to ensure operational alignment.

Education

• East Tennessee State University

  Bachelors of Science