Brad Haynes
Team Lead, Technical Account Management @Rithum
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WORK HISTORY
Team Lead, Technical Account Management @Rithum
Denver, CO, US
Lead a team of Customer Success Managers supporting enterprise and Fortune 500 clients, ensuring measurable value and alignment to business outcomes.Drive strategy for client growth, adoption, and retention across marketplaces (Amazon, Walmart, Target, and others).Partner cross-functionally with Sales, Product, and Engineering to advocate for customer needs and influence roadmap enhancements.Developed onboarding and optimization frameworks that reduced time-to-value by 25% and improved client satisfaction scores.Mentor and coach team members to exceed KPIs tied to renewal, upsell, and customer health metrics.
EDUCATION
Liberty University
Business Management
Northeast Guilford Senior High School
High School Diploma
SKILLS
ABOUT BRAD HAYNES
Customer-focused leader with 15+ years of experience driving growth, retention, and satisfaction for enterprise clients across SaaS and eCommerce platforms. I specialize in helping global brands unlock measurable ROI from complex solutions—bridging the gap between business outcomes and technology.At Rithum (formerly ChannelAdvisor), I lead a high-performing Customer Success team supporting top enterprise accounts across marketplaces like Amazon, Walmart, and Target. I’m passionate about simplifying complexity, fostering trusted relationships, and helping teams deliver scalable, impactful results.My strengths include:• Strategic account growth & retention• eCommerce marketplace optimization• SaaS adoption frameworks• Team leadership & coaching• Data-driven insights and storytelling• Cross-functional collaboration with Product, Sales, and EngineeringI thrive in dynamic environments where customer success drives company success — and love working with organizations that value innovation, continuous improvement, and strong partnerships.
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