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Senior Customer Advocacy Manager @Spectrum
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WORK HISTORY
Senior Customer Advocacy Manager @Spectrum
Stamford, CT, US
Co-developed an account-based advocacy program from the ground up, enhancing cross-department collaboration. • Managed written and video advocacy outputs from initial sales discovery through to final publication, ensuring alignment with business customer brand affinity and growth targets. • Oversaw the procurement and implementation of an Enterprise advocacy tool, streamlining processes for advocacy initiatives.
SKILLS
ABOUT TOM MULLETT
As Senior Customer Advocacy Manager at Spectrum, I work to build impactful account-based advocacy programs that strengthen customer relationships and support our business growth goals. My role includes co-developing new advocacy initiatives, managing multimedia content creation, and implementing enterprise-level tools to streamline advocacy efforts. Leveraging my expertise in customer engagement and business development, I ensure alignment with brand affinity while driving cross-departmental collaboration. With over 20 years of experience in customer advocacy and communications, my focus has been on creating and enhancing strategies that build brand loyalty and customer satisfaction. I have successfully developed and managed advocacy programs across North America and Europe, utilizing my skills in business development, customer engagement, and copywriting to deliver measurable results that align with organizational objectives.
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