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Norman McWilliams
Level 2 Customer Service Representative - Internet Voice and Video Repair @Spectrum
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WORK HISTORY
Level 2 Customer Service Representative - Internet Voice and Video Repair @Spectrum
San Diego, CA, US
As a Level 2 - Customer Service Representative Provide telephone technical support for Internet, Voice, and Video products and equipment which requires a deep understanding of all telecommunications products provided by Spectrum also solve technical problems in a timely manner.Build customer relationships by providing account solutions. Use patience and effective communication skills to uncover customer needs and leave a positive impression on customer interactions.Use advanced diagnostic tools to address technical inquiries and get services running smoothly. Talking customers through fixes you can make together. Determine if an issue requires additional internal support and field technicians.
SKILLS
ABOUT NORMAN MCWILLIAMS
To use my skills in a thriving high-level environment. Work with a company that has a…
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