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Start for FreeCarl Phillips
Customer Service Representative @Spectrum Community Solutions
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WORK HISTORY
Customer Service Representative @Spectrum Community Solutions
US
customer service and support role focused on troubleshooting technical issues for Spectrum\'s video, internet, and voice services, often handled over the phone or chat. Key responsibilities include guiding customers through basic fixes like rebooting equipment, answering questions about billing and services, documenting interactions, and escalating more complex problems when necessary. The job requires strong communication and problem-solving skills, as well as proficiency with PCs and billing systems.
EDUCATION
San Diego Mesa College
Computer Programming
Eldorado College
Diploma, Computer Software Operations
SKILLS
ABOUT CARL PHILLIPS
With over 5 years as a Customer Service Supervisor at Charter Communications, I contribute to the success of a high-performing team by training, mentoring, and evaluating Customer Care Agents to enhance service quality and productivity. My focus on customer-focused service and support ensures the team consistently addresses complex inquiries and improves customer satisfaction. Leveraging a strong foundation in customer support and over two decades of supervisory experience, I emphasize developing team capabilities through coaching and tailored feedback. My goal is to foster an environment that prioritizes excellence in customer care while driving operational efficiency and team success.
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