Timothy Roxby

Service Delivery Manager @Xerox

Denver, CO, US

National Account Manager, Tier 1 Top Priority Named Accounts-Managed Print Services; In-Plant at Customer’s Global Headquarters, Managed IT Services-Copy Center Print Shop, AdHoc Support Services, Shipping & Mail Services-Leads team of 25 members, between three main departments; responsible for coaching team to meet and exceed client SLA’s-Reviews and Enhances Procedures/Methods, Organization, and Streamlines Workflow through Analyzing Efficiency, Setting Up QC Checkpoints, Production Floor Adjustments, and Implementing New Processes-Introduction of specialized software for Pre-Press Operation; Expanding Operator Training & Knowledge across team-Management of Fleet Devices across multiple campus locations; Total Devices-Ownership of $6.8M contract P&L sheet-Responsible for Administrative tasks relating to Labor, Supplies, Budget, Reporting, and Value+ Items