Stefanie Marasco

Production Operations Manager @Xerox

Organizes and directs production activities for 20+ business applications to meet and exceed established production goals in a cost-effective manner.• Performs workflow analysis and implements situational protocols for the production teams.• Interfaces with managers and supervisors to establish production and quality control standards.• Interfaces with customer service teams to resolve all operational customer complaints.• Implements and maintains processes, procedures, and programs to improve the productivity of the operation.• Interfaces with managers to address organizational needs, equipment utilization, and maintenance.• Provides leadership, communication, and coaching to production teams; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.• Prepares all required reports and correspondence to business, management, and production teams.• Identifies, documents, and implements opportunities for continuous improvement.• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.