Marcus Martin
IT System Administrator @E.L.F. BEAUTY
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WORK HISTORY
IT System Administrator @E.L.F. BEAUTY
Oakland, CA, US
Lead Tier 2 support for Windows and macOS devices, enterprise SaaS platforms, and digital workplace tools across global offices.Administer Jamf Pro policies to manage Mac endpoints efficiently, improving update and security compliance.Enhance endpoint security through tools including Zscaler Internet Access, Zscaler Private Access, VMware Carbon Black, and Jamf Connect.Provide AV support for company town halls, live broadcasts, and offsite events, including design and maintenance of Zoom Rooms and conference systems.Deliver hands-on troubleshooting and technical support for onsite and remote users, ensuring fast issue resolution.Conduct regular executive technical sessions, offering device support, software training, and strategic technology guidance.Manage IT support lifecycle through ServiceNow ITIL, overseeing ticket resolution, new hire onboarding, and change management while ensuring SOX compliance.Oversee integrations and process automation across Okta, Slack, Zoom, Box, including user administration and access controls.Maintain device inventory and support hardware procurement to align with business needs.Spearhead digital signage (Appspace) rollout and training for workplace teams to enhance internal communications.Lead Zoom Workspace Reservation rollout, create documentation, and provide company-wide training.Collaborate closely with ServiceNow development team to test, validate, and deploy platform enhancements and defect fixes.
EDUCATION
City College of San Francisco
CompTIA A+ Certification, Information Technology
SAE Institute of Technology of San Francisco
Music Production, Music Production
SKILLS
ABOUT MARCUS MARTIN
I’ve spent the past 8+ years helping people solve problems with technology—whether that’s getting their laptop working, rolling out new tools or setting up executive AV events that go off without a hitch.Right now, I’m at e.l.f. Cosmetics, where i work on the global IT support and systems projects. I work across tools like Okta, JAMF, Intune, ServiceNow, and Zoom—managing everything from digital signage rollouts to behind-the-scenes tech at company-wide events. I’ve helped built out broadcast/media rooms, helped with office builds and relocations, and supported teams across time zones with whatever is needed to stay productive.I’m the type of person who likes to learn by doing it, document things well, and make the end-user experience smoother. Whether I’m helping a teammate troubleshoot something or working on a big rollout, I try to bring a helpful attitude and a solid work ethic to everything I do.• Mac & Windows Device Support (JAMF, Intune, Workspace ONE) • GSuite, Okta, Slack, Atlassian, Box, Zoom, Appspace • ServiceNow Administration & Ticket Management Application installations • Service Desk Support• Customer & Executive Support • AV & Broadcast Room Setup (Zoom Rooms, Events, Media Support)• SSO & SaaS Integrations (Okta, Zoom, Slack)• IT Project Coordination (Migrations, Office Moves, MDM Rollouts)
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