Teresa Carroll-Childers

About Teresa Carroll-Childers

Teresa is a dynamic and energetic executive with ability to drive transformational change. She has a strong background delivering IT services across the globe. She has broad experience in the healthcare, natural resources, oil, gas, chemical, and electric power industry and sold and operated a US $180 million outsourcing deal for a natural resources client. She is recognized for her leadership in driving transformational strategic initiative programs on a national and global scale to increase revenue and profit margin. Teresa has an MBA and a BS degree in Computer Science.

Experience

1. Director

   Csc

   Apr 2008 — Present

   Leader of CSC’s Global Women in Leadership, Employee Resource group which offers, mentoring, training, advocacy, resources for men and women globally, to understand, embrace and invite the value of women in all levels of business and leadership.• Director of Client Experience with resources in India, Australia, UK, Germany and Malaysia which manages knowledge transfer for offshoring, certification of technical and managerial resources, customer client surveys, and role certifications.• Director, Program Lead for CSC\'s near shore program. • Director of global Delivery Excellence Orchestration which improved overall delivery as measured by the increase in Net Promoter Score from 30 points• Responsible for implementing internal Client Pulse survey to measure Net Promoter Score on a quarterly basis.• CEO’s workstream to architect the design of the new Global Delivery Network organization• ClientSmart Service Delivery program which functionally realigned service delivery employees across Americas• Project Accelerate’s Operating Model Transformation Program and Best for our Customers Strategic Initiativeo Implemented 80 catalogue services with unit rates resulting in over $50m cost savings o Re-engineered 60 accounts’ organizational model

Education

• University of Colorado Denver

  Master of Business Administration (MBA), MBA

  2011 — 2013

• East Central University

  BS Computer Science, Computer Science

  1982 — 1984

Skills

• Project Management
• Data Center
• Vendor Management
• IT Outsourcing
• Crm
• Itil
• Customer Relationship Management (Crm)
• Project Management Office (Pmo)
• Business Intelligence
• Information Technology
• Managed Services
• Integration
• IT Service Management
• Change Management
• Business Transformation
• Outsourcing
• Professional Services
• Process Improvement
• Solution Selling
• IT Management
• Cloud Computing
• Enterprise Software
• Enterprise Architecture
• Management
• Saas
• Resource Management
• Program Management
• IT Operations
• Pmo
• Pmp
• Leadership
• Service Delivery
• Business Analysis
• Business Process Improvement
• Service Management
• Strategy
• IT Strategy