Shonnice Booker
Call Center Manager at Xerox-Federal Solutions Department Of Labor
- Role
- Call Center Manager at Xerox
- Location
- Tallahassee, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
Experience
Call Center Manager
Sep 2015 — Present · Tallahassee, FL, US
Skills
- Call Centers
- Customer Satisfaction
- Contact Centers
- Management
- Team Building
- Customer Service
- Project Management
- Strategic Planning
- Team Leadership
- Coaching
- Account Management
- Change Management
- Sdlc
- Software Development Life Cycle (Sdlc)
- Process Improvement
- Solution Selling
- Outsourcing
- Business Analysis
- Managed Services
- Leadership
- Conflict Resolution
- Business Process Improvement
- Requirements Analysis
- Cloud Computing
- Vendor Management
- Program Management
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