Shivkumar Ramraj
Director of Capability & Director Business and Operations Support @UnitedHealth Group
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WORK HISTORY
Director of Capability & Director Business and Operations Support @UnitedHealth Group
Here, I helmed a dynamic cross-functional team comprising 4 direct reports and an extended family of around 20 professionals, including adept developers, visionary product owners, and agile-focused scrum masters. My stewardship was instrumental in driving the development of products that improved the bottom line and streamlined operations across diverse organizational divisions. One of my hallmark contributions was the introduction of electronic prescription capabilities, a strategic move that not only trimmed multimillion-dollar operational costs annually but also bolstered revenue streams by eight figures. I then led several initiatives to dramatically optimize this prescription management system. I ultimately slashed workforce involvement from 25% down to a mere 5% – a testament to the product\'s efficiency enhancements. This was complemented by the automation of 89% of workflows, epitomizing our commitment to operational excellence.My hands-on approach to product management was highlighted when we stumbled upon a critical bug in our prescription waitlist management system. Taking this challenge head-on, I spearheaded an initiative to diagnose and rectify process gaps. The introduction of development and QA checklists was a direct outcome of this effort, ensuring stringent quality checks and minimizing future discrepancies.
EDUCATION
University of Mumbai
Bachelor of Science (BSc), Mathematics
Bombay University
BS, Mathematics
SKILLS
ABOUT SHIVKUMAR RAMRAJ
As a seasoned professional with progressive experience in business analysis and product management, I\'ve consistently leveraged technology to boost business KPIs and drive multimillion-dollar bottom-line growth. In today\'s digital-first world, successful enterprises need to: Leverage technologies to maximize efficiencies. Improve the ROI of existing IT infrastructure. Embrace data analytics for strategic decision-making.The cornerstones of my approach to address these priorities are: Proactively analyzing KPIs to identify issues and areas of improvement in technology capabilities. Leading the development of stakeholder-oriented products. Establishing and enhancing robust processes for system development and product management.Leveraging my expertise, I\'ve been able to deliver the following results at UnitedHealth Group: Pioneer the development of a healthcare billing system, saving eight-figure revenue annually. Achieve eight-figure revenue growth by integrating electronic prescription capabilities. Realized millions in annual cost reductions, achieving and outperforming targets. Ensure a 100% system adoption rate by prioritizing stakeholder feedback and seamless requirements gathering.Throughout my career, I\'ve always believed that technology, when harnessed right, can be a game-changer for business operations. This belief, coupled with my hands-on experience in SDLC, Business Process Re-engineering, and Oracle SQL, has positioned me at the vanguard of IT-driven business transformation.If you\'re on the hunt for a leader who blends IT prowess with sharp business acumen, paving the way for substantial operational advancements, I\'d love to chat. Reach out at r••••••••@icloud.com.Key Skills: Business Analysis, Product Management, Continuous Improvement, Cost Reduction, Requirements Management
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