Shisheer P
Customer Success Manager Iv @Rackspace Technology
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WORK HISTORY
Customer Success Manager Iv @Rackspace Technology
Bengaluru, IN
EDUCATION
St.John's High School
ICSE, Mathematics and Computer Science
St.Joseph's Boys' Pre-University College
Pre University Education, Physical Sciences
B. M. S. College of Engineering
Bachelor of Engineering (B.E.), Industrial Engineering and Management
St.Joseph's Boys' High School
ICSE, Mathematics and Computer Science
ABOUT SHISHEER P
With over 14 years of experience in Customer Success and Client Services across global technology leaders, I specialize in building scalable success strategies that deliver measurable business outcomes. My career spans managing enterprise accounts worth $60M, leading cross-functional teams, and driving 95%+ renewal rates, 20%+ NRR growth, and double-digit NPS improvements.Core Expertise:Customer Lifecycle Management – Designing frameworks that reduce churn and accelerate adoption.Revenue Expansion – Consistently exceeding upsell and cross-sell targets through strategic engagement.Leadership & Mentorship – Developing high-performing teams and fostering a growth mindset.Data-Driven Insights – Leveraging analytics to optimize onboarding, usage, and value realization.Recognized for MVP performance and process innovation, I thrive at the intersection of customer advocacy and technology enablement, helping organizations unlock growth through AI-driven personalization, digital experience optimization, and customer-centric transformation.Let’s connect if you’re looking for a leader who can turn customer success into a competitive advantage.
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