Aman Choubey

Customer Success @Rackspace Technology

Gurugram, IN

Key Highlights:1. Account Management: Effectively managed a portfolio of accounts, overseeing their overall health and satisfaction. I conducted regular business reviews, discussing performance metrics, identifying areas of improvement, and providing strategic recommendations to optimize their usage of our platform and infrastructure services.2. Issue Resolution and Escalation Management: Acted as a customer advocate during the resolution of complex issues, coordinating with internal technical teams to ensure timely and effective resolution. I managed escalations, provided clear communication, and ensured appropriate follow-up to maintain customer satisfaction.3. Continuous Improvement: Regularly monitored customer usage data, identified trends, and analyzed customer behavior to proactively address potential challenges or roadblocks to their success. I provided recommendations for process improvements, product enhancements, and additional training resources to drive customer satisfaction and retention.

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor of Engineering - BE