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Valli Chaparala
Advisory Customer Success Manager @Rackspace Technology
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WORK HISTORY
Advisory Customer Success Manager @Rackspace Technology
EDUCATION
San José State University
Master's Degree, MS, Engineering
Andhra University
Bachelor of Science (BS)
SKILLS
ABOUT VALLI CHAPARALA
Customer Services delivery leader with extensive experience in customer support from single and multi-site operations with technical support engineers ranging from 9 to 24 (Incident and Problem Management teams). Represented support through the product development release life cycle. Proven track record of building and fostering profitable relationships with strategic customers and partners and ability to communicate effectively at all organization levels.• Customer Management & Satisfaction • Cross-Organizational Partnership • Process Development and Refinement• Organizational Development and Management • Programs & Projects Management• PCI Security & Compliance Services • Escalation Management• Employee Development and Retention • Budgets & Resource Management• Government Security Controls• Policy Creation & Implementation• Amazon Web Services
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