Shisheer P
Customer Success Leader | Expert in Client Advocacy & Digital Transformation | Driving Retention & Growth | SaaS & Enterprise Solutions
- Role
- Customer Success Manager Iv at Rackspace Technology
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shisheer P
With over 14 years of experience in Customer Success and Client Services across global technology leaders, I specialize in building scalable success strategies that deliver measurable business outcomes. My career spans managing enterprise accounts worth $60M, leading cross-functional teams, and driving 95%+ renewal rates, 20%+ NRR growth, and double-digit NPS improvements.Core Expertise:Customer Lifecycle Management – Designing frameworks that reduce churn and accelerate adoption.Revenue Expansion – Consistently exceeding upsell and cross-sell targets through strategic engagement.Leadership & Mentorship – Developing high-performing teams and fostering a growth mindset.Data-Driven Insights – Leveraging analytics to optimize onboarding, usage, and value realization.Recognized for MVP performance and process innovation, I thrive at the intersection of customer advocacy and technology enablement, helping organizations unlock growth through AI-driven personalization, digital experience optimization, and customer-centric transformation.Let’s connect if you’re looking for a leader who can turn customer success into a competitive advantage.
Experience
Customer Success Manager Iv
Mar 2022 — Present · Bengaluru, IN
Education
St.John's High School
ICSE, Mathematics and Computer Science
1993 — 2000
St.Joseph's Boys' Pre-University College
Pre University Education, Physical Sciences
2003 — 2005
B. M. S. College of Engineering
Bachelor of Engineering (B.E.), Industrial Engineering and Management
2005 — 2009
St.Joseph's Boys' High School
ICSE, Mathematics and Computer Science
2000 — 2003
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