Shaun Ebbs
Change and Release Manager @BMS Group
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WORK HISTORY
Change and Release Manager @BMS Group
London, GB
Trailblazing the world of Change and Release Management for BMS IT & Change through the re-engineering and implementation of new processes, procedures and governance.
EDUCATION
London Metropolitan University
2.1, Environmental Management
SKILLS
ABOUT SHAUN EBBS
A dynamic IT Professional with substantial industry and ITIL experience, gained within Financial, Insurance, Payments, Digital and government industries. Solid and demonstrable experience of Waterfall, Agile, CI/CD and DevOps frameworks, obtained through the execution and implementation of ITIL Change and Release Management processes and methodologies. Excellent Relationship Management skills, and the ability to communicate at all levels effectively where there are multiple product lines, vendors, stakeholders and clients across the globe. First class people management skills, having successfully turned around team and individual performances leading to customer and senior management commendations.A highly motivated and energetic individual with a record of delivering sustainable value through aligning the needs of stakeholders and working with company’s Internal Delivery teams and with a proven record of accomplishment of providing exemplary levels of service to a broad range of stakeholders. Extensive experience of change control management across multiple environments using automated deployments and operations tasks using a variety of languages, frameworks and techniques. I am ITIL v4 Foundation certified.Specialties:IT Change Management expert and SMEITIL v4 FoundationAgile and Waterfall methodologiesCI/CD/DevOps ITIL process analysis and reengineeringJIRA and Confluence issue tracking Full end to end software delivery lifecycle (SDLC)Stakeholder ManagementWorking knowledge PRINCE2Microsoft AzurePaaSSaaSITIL Change ManagementService Level Agreements (SLAs)Operational Level Agreements (OLAs)Key Performance Indicators (KPIs)Release and Deployment ManagementWorking knowledge of SCRUMServiceNowRemedy
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