Sergio Miranda

About Sergio Miranda

Experienced Mortgage Industry Leader | TPO Connect & Encompass Administrator |Encompass Web Process Automation & Technology SpecialistResults-driven mortgage industry professional with extensive experience in TPO Connect and Encompass administration, process automation, and technology-driven solutions. Adept at leveraging AIQ/DDA, SQL, Azure, and VBA coding to enhance operational efficiency, optimize workflows, and drive innovation.Skilled in product development and offshore team management, with a strong track record of leading cross-functional teams, implementing scalable solutions, and delivering strategic training as an SME. Passionate about streamlining processes, improving system integrations, and maximizing efficiency through automation.

Experience

1. Sr Encompass Administrator

   Paramount Residential Mortgage Group Inc. (PRMG Inc.)

   Jun 2022 — Present · CA, US

   Experienced mortgage industry professional with over 20 years of expertise in loan lifecycle management, system administration, and process automation. Specializing in Encompass, TPO Connect, and third-party integrations, I work closely with business units to develop and implement customized technology solutions that enhance operational efficiency.Key Responsibilities & Expertise:System Optimization & Rule Development – Design and implement business rules, workflows, input forms, custom fields, and documents to align with business needs.Product Development & Enhancements – Lead TPO Connect updates, product implementations, and system improvements to drive efficiency.Business Analysis & Requirements Gathering – Collaborate with stakeholders to assess business requirements and determine best-practice system resolutions.Loan Pipeline Management & Execution – Oversee field batch execution and ensure seamless processing for pipeline loans.Vendor & Cross-Team Collaboration – Act as the primary liaison for third-party vendor integrations, ensuring seamless system connectivity and functionality.Customer Escalation & Resolution – Own and resolve customer escalations by coordinating with Support, Development, and Operations teams.Encompass System Enhancements – Design, recommend, and deploy new Encompass functionalities, capabilities, and integrations to continuously improve system performance.Independent Problem Solving – Develop and implement innovative solutions for complex technical challenges within Encompass and third-party platforms.Passionate about leveraging technology and automation to drive business success, I thrive on optimizing systems, enhancing user experience, and ensuring seamless mortgage operations.

Education

• Westwood College-Anaheim

  Computer Technology/Computer Systems Technology

  2000 — 2003

• Rio Hondo College

  Associate of Arts (A.A.), Business Administration and Management, General

  2007 — 2009

Skills

• Data Migration
• Residential Mortgages
• Real Estate
• Production Planning
• Mortgage Lending
• Fha Financing
• Va Loans
• Reo
• Training & Development
• Refinance
• Usda
• Mortgage Servicing
• IT Operations
• Title Insurance
• Escrow
• Credit
• Help Desk Implementation
• Loans
• Banking
• IT Service Management
• Reverse Mortgages
• Technical Support
• First Time Home Buyers
• Mortgage Banking
• Underwriting
• Data Analysis
• Help Desk Support
• Investment Properties
• Finance
• Fha
• Loan Origination
• Special Projects