Christy C.
Director of Loan Servicing @Paramount Residential Mortgage Group Inc. (PRMG Inc.)
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WORK HISTORY
Director of Loan Servicing @Paramount Residential Mortgage Group Inc. (PRMG Inc.)
Corona, CA, US
Supervise all aspects of interim servicing• Manage, review, and audit sub-servicer and interim servicing process• Work closely with third party servicing vendor• Review and update mortgage servicing policies and procedures; Ensuring all State/Federal Regulatory guidelines are followed• Organize and direct daily activity in Loan Servicing• Train and monitor customer service performance of the Loan Servicing Team• Monitor Loan Servicing Team on response times for all required tasks and functions• Assist with customer service complaints and regulatory audits• Develop procedural manuals and training materials related to loan servicing• Communicate with Senior Management regarding trends and issues• Audit sub-servicer for loans proceeding loss mitigation for timely response and resolution• Interact with investors, vendors, and agency representatives as needed
EDUCATION
Riverside City College
General Studies
ABOUT CHRISTY C.
Financial Services Professional with broad experience in Mortgage, Real Estate, Loan Servicing, Litigation, Customer Service, Loss Mitigation, Compliance and Collections. Proven track record working in large, established or small, start-up environments. Demonstrated ability to transform weak performing and start-up enterprises into viable and sustainable businesses though mentoring and empowering team members. Strong history of team building, developing staff for further advancement, and working well with other constituencies, supported by strong interpersonal skills, and effective proven leadership. Creative strategist with parallel ability to execute. Confident and knowledgeable with a quick approach to decision making.
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