Scott Starosta

About Scott Starosta

I’m an operations and customer success leader with over 15 years of experience helping…

Experience

1. Senior Analyst Vendor Management Verizon 2009 Present

   Verizon

   Nov 2009 — Present

   As a Senior Analyst in Vendor Management, I specialize in driving strategic initiatives that enhance service delivery, operational efficiency, and business partner collaboration. With a strong foundation in project management, I have successfully led the launch of key initiatives, such as Hum sales, ensuring alignment with timelines and budgetary goals while fostering cross-functional partnerships across IT, Telecom, and Learning & Development teams.My expertise includes managing complex vendor relationships, overseeing Statements of Work, co-employment agreements, and service performance metrics. I am adept at navigating contractual negotiations and ensuring accountability through rigorous tracking of KPIs like mitigating 3-Day customer repeat calls, revenue per call and customer satisfaction metrics.With advanced proficiency in data analysis and reporting, I leverage tools like Looker Studio, Tableau, Qlik, and G-Suite to uncover business insights, create impactful dashboards, and deliver executive-level presentations. My skillset also includes automation of reporting processes through data formulas, indexing, and pivot tables, ensuring data-driven decision-making at every level.Senior Analyst – Vendor Management, Verizon Connect2015 – 2019 • Managed multi-site operations supporting domestic and international accounts. • Facilitated workshops, coaching and leadership sessions that improved employee engagement and service metrics by measurable margins. • Worked closely with stakeholders to set targets, forecast renewals, and ensure resources aligned with customer success goals.Provisioning Analyst Verizon Connect2013 – 2015 • Oversaw the rollout of new product lines, ensuring customer success through smooth adoption, training, and process standardization. • Collaborated with supervisors and stakeholders to maintain strong KPIs and improve efficiency in support processes.

Education

• Georgia State University - J. Mack Robinson College of Business

  BBA, Finance

  2004 — 2005

• Georgia State University

  Bachelor's Degree, Finance, General

Skills

• Sales
• Account Management
• Process Improvement
• Cross-Functional Team Leadership
• Customer Satisfaction
• Sales Management
• Team Building
• Management
• Strategic Planning
• Customer Retention
• Business Development