Sarah McNally
National Account Manager @Prudential Financial
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WORK HISTORY
National Account Manager @Prudential Financial
Portland, ME, US
Manages and grows $120M National Accounts portfolio through strategic client partnerships, achieving top-tier customer satisfaction scores and consistent retention rates. Spearheads cross-functional training initiatives to address process gaps, resulting in enhanced team capabilities and improved client service delivery across multiple business segments. Leverages advanced data analytics to optimize customers’ experience with Prudential. Drives business growth through underwriting trends, analysis, product innovation research and state-specific compliance expertise. Maintains Health and Life Licensce and stays apprised of industry news and trends; including, but not limited to state paid leaves.
EDUCATION
University of Southern Maine
Master's degree
University of Southern Maine
Bachelor of Arts (B.A.)
SKILLS
ABOUT SARAH MCNALLY
As a National Account Manager with over 16 years at Prudential Financial, I drive client satisfaction through strategic partnerships and innovative solutions. My role involves leveraging advanced data analytics to enhance customer experiences, addressing state-specific compliance needs, and identifying business opportunities. Leading cross-functional initiatives, I’ve strengthened team capabilities and improved client service delivery across business lines. My dedication to fostering collaborative environments and process optimization has consistently resulted in measurable improvements. I am committed to staying informed on industry trends, maintaining my Health and Life License, and delivering impactful strategies that align with organizational goals.
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