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Patricia Borges
Manager, Cs Operations @F5
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WORK HISTORY
Manager, Cs Operations @F5
San Antonio, TX, US
Leading a team of Program Managers to drive scalable growth by leading segmentation strategy, tooling implementation, and vendor engagement to operationalize Customer Success at scale. Develop and implement our AI roadmap to streamline internal processes, enhance CSM productivity, and deliver improved customer outcomes. Collaborate with senior executives to craft impactful storytelling presentations and strategic materials that support key business decisions. Developed the Digital Strategy focused on automating the customer journey to enable scale while maintaining a personalized experience.
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