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Oleksandr Ksondzyk
Head of Operations @Paycord
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WORK HISTORY
Head of Operations @Paycord
Joined an early-stage non-operational startup (10+ employees) and helped to transform it into a scalable business:Key Achievements Scaled operations team from 0 to 50+• Built 3 high-performing autonomous teams from scratch (BI, Ops, Processing)• Eliminated critical business blockers, enabling business growth• Automated 30% of operational processes, saving work hours annually Built analytics system• Led building of full-scale analytics system from scratch, including team/dwh/dashboards• Started and led implementing end-to-end reporting coverage (Tableau, Snowlake, Airflow)🤖 AI• Led building of customer support automation service: Components: slackbot, custom OCR algo, google doc filler, zendesk updater, airflow, Tools: python, claude, gpt-vision, snowflake, Outcome: automated resolution of customer requests: full 30%, partial 55%, saving work hours annually
EDUCATION
Taras Shevchenko National University of Kyiv
Master's degree
Projector Institute
AI for Product creation
ABOUT OLEKSANDR KSONDZYK
Leading in fintech and product development for 10+ years Extensive experience in International acquiring, Payment systems, Risk management Currently exploring AI’s potential to enhance product and operational success Strong analytical background
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