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Zach W.
Executive Leader of Service and Engagement (Supervise 5 Managers 150 Team Members) @Target
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WORK HISTORY
Executive Leader of Service and Engagement (Supervise 5 Managers 150 Team Members) @Target
Hiring candidates with growth-mindsets that embrace a culture of inclusion and belonging•Created scheduling program, based on employee assessments, which I utilize to schedule 150 employees each week, based on their skill sets•Each day, I meet with employees to establish career goals, conduct skills and gaps analysis, provide candid feedback, create development plans, and provide needed mentorship in skill growth and overcoming cultural boundaries•Proactively design and deliver multifaceted training programs, that address cultural and expertise gaps, within departments•Daily review all guest feedback and data driven reports, ensuring that each person who walks through our doors is treated equitably; Following-up with managers across the organization to better align our processes with objectives•Each week, I take all the struggles that my team has gone through and learned from, and I host an inclusive district meeting, sharing our diverse experiences, where we devise best practices to implement, fostering a growth-mindset culture within the company
EDUCATION
Concordia University, Nebraska
BFA
Digital Media Arts College
MFA
SKILLS
ABOUT ZACH W.
With 15+ years of progressive leadership experience, I believe in exceeding the…
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