Norman McWilliams
In pursuit of job opportunities
- Role
- Level 2 Customer Service Representative - Internet Voice and Video Repair at Spectrum
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Norman McWilliams
To use my skills in a thriving high-level environment. Work with a company that has a…
Experience
Level 2 Customer Service Representative - Internet Voice and Video Repair
Sep 2019 — Present · San Diego, CA, US
As a Level 2 - Customer Service Representative Provide telephone technical support for Internet, Voice, and Video products and equipment which requires a deep understanding of all telecommunications products provided by Spectrum also solve technical problems in a timely manner.Build customer relationships by providing account solutions. Use patience and effective communication skills to uncover customer needs and leave a positive impression on customer interactions.Use advanced diagnostic tools to address technical inquiries and get services running smoothly. Talking customers through fixes you can make together. Determine if an issue requires additional internal support and field technicians.
Skills
- Adobe Creative Suite
- Adobe Premiere Pro
- Microsoft Sql Server
- Website Development
- Coaching
- Small Business
- Clipper
- Acdsee
- Microsoft Azure
- Microsoft Powerpoint
- Joomla
- Web Design
- Customer Service
- Github
- Adobe Creative Cloud
- Microsoft Office
- Microsoft Publisher
- Microsoft Visual Studio 2012
- Cloud Development
- Adobe Bridge
- Adobe Photoshop
- Phpstorm
- Microsoft Servers
- Microsoft Word
- Microsoft Excel
- Microsoft Sq
- Microsoft Access
- Fourth Shift
- Remote and on Site Computer Support
- Microsoft Outlook
- Cloud Computing
- Dreamweaver
- Public Speaking
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