Natalie Stafford
New Customer Success Intern @Philips
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WORK HISTORY
New Customer Success Intern @Philips
Alpharetta, GA, US
Assist with onboarding new customers and ensuring smooth adoption of Philips solutionsSupport the tracking and reporting of key performance indicators (KPIs) and customer health metricsHelp coordinate customer communications and feedback collectionCollaborate with cross-functional teams including Sales, Marketing, and Product to address customer needsIdentify opportunities to improve internal processes and the overall customer experiencePrepare materials for customer meetings, business reviews, and internal reportingGet trained on key software tools and platforms used in Customer Success operations (e.g, CRM, analytics dashboards, customer support tools)
EDUCATION
Samford University
Bachelor's degree
Pope High School
High School Diploma
Samford University
Business Administration and Management, General
Birmingham-Southern College
Bachelor of Business Administration
ABOUT NATALIE STAFFORD
Natalie Stafford is a junior at Samford University, majoring in Business Management with a specialization in Professional Sales. She is driven by a passion for both business and health, seeking to combine her academic expertise with her love for wellness to make a meaningful impact in the healthcare and medical sales industries. As an 2x Ironman 70.3 finisher and dedicated triathlete, Natalie has developed a strong discipline and a deep appreciation for the importance of physical health. Her athletic journey has taught her the value of goal-setting, resilience, and perseverance, qualities she applies in both her academic and professional life. Her commitment to health and wellness extends beyond her athletic achievements, with a keen interest in nutrition and overall well-being—areas she is eager to incorporate into her future career in healthcare. In addition to her academic pursuits, Natalie has gained valuable professional experience through roles such as a Sales Associate at Orange Theory Fitness, where she honed her skills in client relationships, membership growth, and the delivery of wellness solutions. Her leadership experience as the Vice President of Programming and Enrichment for Alpha Omicron Pi has further refined her ability to organize, lead, and collaborate in a team environment. Natalie also interned with African Road NPO, where she was responsible for developing social media strategies to drive engagement and increase donations for the organization’s events. This role enhanced her ability to think strategically, analyze data, and create content that resonates with an audience—skills she is eager to bring to the healthcare and medical sales sectors. Ultimately, Natalie’s goal is to leverage her business skills, passion for wellness, and leadership experience to make a positive impact in the healthcare space, particularly within medical device sales. She is excited about the opportunity to contribute to innovative healthcare solutions that improve lives and support better health outcomes.
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