Muzahid Husain

About Muzahid Husain

I’m a ServiceNow Technical Consultant with 5+ years of experience delivering scalable solutions that simplify complex business processes and drive real operational impact. I’ve worked with global clients across ITSM, HRSD, IRM/GRC, and SPM, improving efficiency, automating workflows, and enhancing user experience. My expertise includes platform development, integrations, workflow automation, Virtual Agent, Service Portal, and large-scale migrations, with a strong focus on best practices, Agile delivery, and ITIL-aligned solutions. I specialize in bridging business and technology—designing solutions that are not only technically sound but also practical, user-friendly, and impactful. I’m driven by continuous learning, solving complex challenges, and contributing to digital transformation initiatives that deliver measurable results.

Experience

1. Technical Consultant

   Plat4mation

   Dec 2023 — Present · Riyadh, SA

   Key Responsibilities:• Delivering enterprise-scale ServiceNow solutions across ITSM, IRM, and SPM modules for global clients• Designing and developing REST-based integrations, including SSO and Microsoft Teams connectivity• Configured SPM modules including Portfolio, Demand, Project, Resource, Risk, and Issue to enable end-to-end portfolio visibility and planning• Implemented IRM capabilities, including Entity, Policy, Compliance, and Risk Management to strengthen governance and regulatory compliance frameworks• Enhancing user experience through Service Portal (HTML, CSS, Bootstrap, AngularJS) and Virtual Agent.• Supporting platform upgrades, governance, and post-upgrade validation to ensure stability and performance.• Collaborated with stakeholders, business users, and developers during requirement gathering and solution designKey Achievements:• Delivered ITSM implementation for users, improving service delivery by 25%• Managed incidents and change requests, improving SLA adherence and platform reliability• Executed large-scale data migration (1M+ records) using Precision Bridge with high data accuracy• Delivered scalable integrations and automations reducing manual effort and improving operational efficiency

Education

• Board of High School and intermediate Education

  High School, Science Stream

• Board of High School and Intermediate Education

  Intermediate, Science Stream

• Lovely Professional University

  Bachelor of Technology, Computer Science

  2017 — 2021