Ketan Mittal

Capability Specialist @Plat4mation

Bengaluru, IN

Set up end-to-end solutions for CMDB and CSDM, ensuring comprehensive data management and compliance with industry standards.• Engaged with stakeholders, including business analysts and project managers, to gather requirements and establish technical specifications for ServiceNow solutions, ensuring alignment with business processes and goals.• Streamlined the process of upgrading ServiceNow to its latest versions, actively exploring and implementing new features to enhance productivity and adherence to industry standards.• Supervised the security of ServiceNow implementations, ensuring compliance with established security best practices and industry standards.• Governed and supported shared development teams, enforcing best practices with a focus on delivering value through strategic portfolio management and minimizing customizations.• Explored and applied cutting-edge technologies such as NLU, Gen AI, and predictive intelligence to develop innovative solutions for clients, enhancing product management and service delivery.• Leveraged architecture expertise to design scalable and sustainable ServiceNow solutions, supporting long-term strategic goals.• Utilized strong stakeholder management skills to maintain effective communication and collaboration with key stakeholders, ensuring successful project outcomes.

Rajasthan Technical University

Bachelor's degree