Bindu H J

WORK HISTORY

EDUCATION

ABOUT BINDU H J

I am a skilled ServiceNow Developer and Consultant based in Germany with over 8 +years of experience in designing, developing, and implementing ServiceNow solutions. Throughout my career, I have gained in-depth expertise across a wide range of ServiceNow modules including ITSM, ITBM, WSD, Scoped Applications, and Service Portal. I have a proven track record of delivering customized solutions, integrating third-party systems, and providing end-to-end service automation, helping organizations optimize their IT operations and enhance service delivery.Key Skills and Expertise: • ServiceNow Development: Customizations, Scripting (Client, Server-side), Business Rules, UI Actions, and UI Pages • Module Expertise: ITSM (Incident, Problem, Change, Knowledge Management), ITBM (Project and Portfolio Management), WSD (Workspace Design), Scoped Applications • Integrations: REST, SOAP, and MID Server integrations for seamless communication with external systems • Service Portal: Designing and implementing user-friendly and dynamic portals • Consulting: Requirement gathering, solution design, and implementation with a focus on continuous improvement and best practices • Agile and ITIL Methodologies: Experienced in working with Agile Scrum teams, adhering to ITIL frameworksI am passionate about leveraging my deep knowledge of the ServiceNow platform to drive innovation and efficiency in IT services.